We recently experienced a communication hurdle with an artist regarding one of our blog posts, and since we’re a craft publisher with great admiration for and support of the creative community, we’d like to share the facts of that experience here.
We value the relationships we share with authors, artists, designers, and readers, and in an age when it’s so easy to tweet / post / pin / email / text, information and opinions are abundant.
Our website is designed to be a celebration of the creative community: we engage in conversations about innovative ideas, new techniques, traditional crafts, trend-spotting, food, authors, designers, the craft industry, and the art of all things handmade. We often shine a light on subjects that catch our attention, and we often write posts highlighting the creative work of others.
We make it our practice to credit the work of others, and like many of you who also manage blogs, we let people know when we’ve mentioned their work on Larkcrafts.com.
In the fall of 2010 we wrote a post highlighting the creative work of a collection of artists. We credited the artist of each photo in our post, linked to each artist’s website, contacted each artist about the inclusion of their work in the post, and indicated in our outreach that if any of the featured artists did not want an image of their work used in the post, they should simply let us know and we’d remove it immediately.
It has been 16 months since that post was published, and one of the artists included in the post recently let us know we’d cropped her watermark out of her image.
We in no way meant to infringe on the artist’s creative license: we publish books that celebrate creativity, and not only are we a publishing company, we’re also a group of individuals who create our own independent artwork. We understand the value of ensuring that photos of one’s work are directly associated with one’s identity.
We unfortunately first learned of the artist’s displeasure through a series of posts to Facebook and Twitter, not through a direct email from the artist.
We encourage anyone with questions about our books, our content, and our blog to contact us directly through any of the email addresses we post publicly on the Contact Us section of our blog. We do our very best to address questions and emails personally and quickly. We also work swiftly to fix any mistakes we’ve made. In this particular case, we removed the post at the artist’s request within 18 hours of learning of her complaint.
Maybe you have experienced something similar: perhaps you have found images of your work online without the credit you expect. Perhaps your reputation has been publicly assailed without due cause. In either case, as members of the creative community, we support direct communication at every turn in the road.